Table of Contents

A. Introduction

B. Processing Requests

• 1. Interviewing the Client
• 2. Reviewing Documentation
• 3. Checking Basic Information
• 4. Verifying Facts
• 5. Things to Consider
• 6. When to Consider Grant vs Loan
• 7. Repayment Terms
• 8. Special Situations
• a. General
• b. During an Emergencies
• c. Sponsor Not Avail./Disapproves
• d. Borderline Cases
• e. Clients Nearning Separation
• f. Forwarding for Determination
• 9. Providing Financial Assistance
• a. Prior to Providing Assistance
• b. Checks Payable to Creditors
• c. Issuing the CGMA Check
• 10. Non-Financial Assistance
• 11. Disapproved Requests/Appeals
• a. Disapproving a Request
• b. First Appeal
• c. Final Appeal
• 12. Closing the Case

C. Approval Guidelines

• 1. General
• 2. The Executive Director
• a. May Approve
• b. May Not Approve

D. Other Aid Societies

• 1. General
• 2. Emergency Travel/Privation
• 3. All Other Types of Assistance
• 4. Special Processing
• 5. Contacts

E. Exceptions to Policy

• 1. General
• 2. When to Request
• 3. Who is Authorized to Make
• 4. How to Request

F. Additional Information