Coast Guard Mutual Assistance
Operating Manual

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Chapter 6 - Administrative Operations

Operating Manual

Chapter 6 Administrative Operations

A. Record Keeping Requirements

The purpose of this section is to provide a uniform system for maintaining and disposing of Coast Guard Mutual Assistance administrative and financial material.

1. CGMA Reference Material

CGMA-HQ will develop and make available the following materials to each Representative. Representatives are responsible for reviewing the material and making it available to others as needed.

Small Blue Button CGMA Manual (CGMA Website)

Small Blue Button CGMA Annual Report (CGMA Website)

Small Blue Button CGMA Information Brochure (Mailed as Needed)

Small Blue Button Active Loan List (CMP) • Assistance Summary Report (CMP)

Small Blue Button Restricted List (E-mailed Monthly)

Small Blue Button List of Representatives and Assistant Representatives (E-mailed Monthly)

2. Unit Files

Coast Guard Mutual Assistance applications, documents, records, files, forms, reports and correspondence, shall be maintained separately from other files at the unit. At a minimum, the following items are to be retained within the unit’s CGMA files.

Small Blue Button Appointment Letter for the Representative and each Assistant Representative

Small Blue Button Representative Certification Form (CGMA Form 20)

Small Blue Button Assistant Representative Certification Form (CGMA Form 20a)

Small Blue Button Audit Form (CGMA Form 21), if applicable

Small Blue Button A copy of the latest Bank of America - Bank Signature Card signed by every person at the unit with CGMA check signing authority

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Small Blue Button Each CGMA-HQ letter assigning checks (CGMA Form 52) to the unit

Small Blue Button Any documentation pertinent to the administration of Coast Guard Mutual Assistance

3. Case Files

All documents and information regarding an applicant is considered privileged information and shall be handled accordingly. No CGMA correspondence or loan records will be placed in official Coast Guard personnel files of an individual applying for, or receiving, CGMA assistance. (See section 1-H for additional information concerning CGMA's confidentiality policy.)

There are two basic methods for maintaining case files. Although the first method is preferred, both are acceptable. Representatives must decide which method will best suit their record keeping needs.

Small Blue Button A separate folder may be created for each case. All documents relating to the case will be placed into the file. These folders will be maintained in alphabetical order by last name, or

Small Blue Button All documents relating to each case are attached directly to the unit’s copy of the CGMA Check (CGMA Form 52) issued to an individual. These documents will be filed in check number sequence

Regardless of the method chosen, at a minimum, the following items are to be kept with each case:

Small Blue Button The original CGMA Application for Assistance (CGMA Forms 1, 5 & 6) or Supplemental Education Grant (SEG) Application (CGMA Form 10) for every request received, including requests that were denied and those sent to the Executive Director for approval

Small Blue Button The original bottom section of each CGMA Check (CGMA Form 52) issued. (Do not destroy any checks, unless directed by CGMA-HQ.) When voiding a check, keep the bottom section of the check in the unit files

Small Blue Button Supporting documents, including copies of bills, estimates for repairs, Consumer Credit Counseling Service recommendations, Closing Disclosure form, and other related documentation

Small Blue Button Power of Attorney, Pre-Authorization Form, or statement of sponsor's consent when providing assistance to family members

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4. Disposal of Records

Except as noted below, all CGMA administrative and financial records, including individual case files may be disposed of four years after the date of preparation.

They must be destroyed in a manner appropriate for personally identifiable information.

The following may be disposed of upon receipt of the replacement item:

Small Blue Button Restricted List

Small Blue Button CGMA Annual Report

Small Blue Button CGMA Information Brochure

Small Blue Button List of Representatives and Assistant Representatives

Unused Powers of Attorney and Pre-Authorization Forms may be disposed of once their expiration date has passed. Powers of Attorney and Pre-Authorization Forms that were used when providing assistance are to be attached to, and disposed with, the case file.

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B. Audits

The objectives of an audit are to confirm that the activities of the CGMA account being audited are effectively administered and that internal control measures are adequate.

1. Relief Audit

A Relief Audit is to be conducted every time a CGMA Representative or Assistant Representative is relieved, or assigned.

When possible, the incoming and outgoing CGMA Representatives or Assistant Representatives will conduct the Relief Audit simultaneously and are to complete and sign a Relief of CGMA Representative or Assistant Representative Audit Form CGMA Form 21 (pdf).

If it is not possible to conduct the audit simultaneously, the incoming Representative or Assistant Representative will complete the audit and indicate on the Relief of CGMA Representative or Assistant Representative Audit Form CGMA Form 21 (pdf) that the outgoing Representative or Assistant Representative was not available.

The distribution of the completed Relief of CGMA Representative or Assistant Representative Audit Form CGMA Form 21 (pdf), along with any comments, explanatory notes or description of actions taken to correct any discrepancies, will be as follows:

Small Blue Button In the case of a Representative being relieved

o Copy to CGMA-HQ

o Original retained by Incoming Representative

o Copy retained by Outgoing Representative

o Copy retained in unit's CGMA files

Small Blue Button In the case of an Assistant Representative being relieved

o Original to the unit's Representative

o Copy retained by Incoming Assistant Representative

o Copy retained by Outgoing Assistant Representative

o Copy retained in unit's CGMA files

2. Special Audits

The Board of Control, CGMA-HQ and Representatives may require that a Special Audit be conducted at any time the conditions warrant.

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C. Forms

1. General

The following forms have been adopted for use by CGMA: Note: All forms are provided in pdf format. CG Cyber Security measures may prevent you from opening pdf forms directly. If so, right-click on the form link and select "Save Target As" after you save the form it can then be opened and used as needed. Contact CGMA-HQ if you have any questions.

CGMA - 1 Quick Loan Application
CGMA - 5 Application for Assistance
CGMA - 6 Application for Disaster Assistance
CGMA - 6a Application for Disaster Grant and/or Conversion of Disaster Loan into a Grant
CGMA - 7 Application for CGMA Layette
CGMA - 8 Application for CGMA Stafford/PLUS Loan Fee Refund
CGMA - 10 Application for CGMA Supplemental Education Grant (SEG)
CGMA - 11 Application for Education Loan
CGMA - 15 Budget Form
CGMA - 16 Pre-Authorization Form
CGMA - 17 Disapproval/Appeal Statement
CGMA - 20 Representative Information and Certification Form
CGMA - 20a Assistant Representative Information and Certification Form
CGMA - 21 Relief of Representative or Assistant Representative Audit Form
CGMA - 22 CGMA/NFCC Package
CGMA - 22a Letter of Introduction
CGMA - 22b Counselor Recommendation Form
CGMA - 41 Cash Contribution Form
CGMA - 42 Memorial Contribution Form
CGMA - 43 Active Duty Contribution Allotment Authorization Form
CGMA - 44 Civilian Employee Contributions Payroll Deduction Form
CGMA - 45 Retired Contribution Allotment Authorization Form
CGMA - 47 Securities Contribution Form
CGMA - 48 Honorary Donation Form
CGMA - 52 CGMA Check
Closing Disclosure Closing Disclosure Form
00-35-2653 NSBW Bank of America Corporate Signature Card

See appendix C for a copy of each of these forms.

2. Campaign Forms

In addition to the forms listed above, CGMA-HQ will prepare and distribute forms necessary to conduct the annual fund raising campaign. These forms will be sent directly to each Representative site and made available on the CGMA-HQ website (www.cgmahq.org) each year prior to the campaign.

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3. Accountable Forms and Security

CGMA Checks (CGMA Form-52) are accountable and must be safeguarded at all times. At a minimum, these forms must be kept in a locked drawer or cabinet with access limited to authorized CGMA Representatives and Assistant Representatives.

An audit is to be conducted to account for all of the unit’s CGMA Checks (CGMA Form 52) each time a unit's Representative or Assistant Representative changes (sealed packages do not have to be opened for this purpose). Units issuing a large volume of CGMA assistance and units having several Assistant Representatives may consider developing a log file to record each CGMA Check issued to help facilitate the audit process.

Missing CGMA Checks (CGMA Form 52) must be reported to the CGMA-HQ Executive Director, Director of Administration or Director of Finance as soon as the loss is discovered. (See paragraph 2-D-2 for CGMA-HQ contact information.)

4. Obtaining Forms

Non-Accountable Forms: are available to download from the CGMA website www.cgmahq.org. CGMA forms may also be obtained by contacting the CGMA-HQ Administrative Assistant or Director of Administration . (See paragraph 2-D-2 for CGMA-HQ contact information.)

Accountable Forms: The following procedures have been established to obtain CGMA Checks (CGMA Form 52)

CGMA-HQ will automatically distribute checks to a location when the CGMA-CMP program indicates that the level of checks on hand is below what is needed.

CGMA-HQ will send the checks to Representatives via secure shipping methods. A letter for the assignment and receipt of the checks will accompany the checks.

Representatives are responsible for verifying that the checks arrived intact (sealed packages do not have to be opened for this purpose). The Representative is to complete the receipt portion of the letter and send it to CGMA-HQ, retaining a copy in their CGMA Unit File. See section C, above, for additional information concerning accountability and security of CGMA Checks (CGMA Form 52).

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Note: Representatives anticipating a need for checks in addition to those automatically provided by CGMA-HQ are to contact the CGMA-HQ Administrative Assistant or Director of Administration. (See paragraph 2-D-2 for CGMA-HQ contact information.)

5. Printing Forms

With the exception of CGMA Checks (CGMA Form 52), all forms should be printed locally.

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D. CGMA Reports

Each month, CGMA-HQ prepares and delivers via e-mail (or makes available electronically) a variety of reports concerning CGMA activities to each Representative, including:

Small Blue Button Active Loan List (CMP)

Small Blue Button Assistance Summary Report (CMP)

Small Blue Button Board of Control Minutes (CGMA Website)

Small Blue Button Restricted List (E-mailed Monthly)

Small Blue Button List of Representatives and Assistant Representatives (E-mailed Monthly)

Representatives and Assistant Representatives are expected to review each report to determine what, if any, actions are required and take those actions as necessary. A brief summary of each report follows.

1. Active Loan List

The Active Loan List contains account information for all clients who currently reside within a Representative’s Area of Responsibility (AOR), who have an outstanding loan balance, regardless of where the assistance was originally provided. Delinquent accounts are displayed in red. The Active Loan List is displayed in real time.

The Active Loan List provides:

Small Blue Button Last Loan Date

Small Blue Button Last Loan Amount

Small Blue Button Last Payment Date

Small Blue Button Last Payment Amount

Small Blue Button Current Outstanding Loan Balance

Small Blue Button Client Type

Prior to providing assistance, Representatives are to review the Active Loan List (and the Restricted List if providing assistance offline) to determine the approval authority necessary to provide assistance. (See section 4-B for additional information concerning Representative Approval Authority.)

CGMA-HQ will automatically update the Active Loan List for active duty members as they are transferred from the AOR of one Representative to that of another Representative, by removing their account information from the former

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Representative’s Active Loan List and placing it on the Active Loan List of the Representative at their new location.

Small Blue Button Representatives may request changes in the Active Loan List for other clients who are no longer in their AOR by contacting the CGMA-HQ Director of Finance or Accounts Manager , to have the information transferred to the Active Loan List for the client's new location. (See paragraph 2-D-2 for CGMA-HQ contact information)

2. Assistance Summary Report

This report shows all of the CGMA assistance (loans and grants) provided by each CGMA location for the current month and Year-to-Date (YTD).

The information on the Assistance Summary Report is very useful to answer the question, “How much assistance does CGMA provide?” Reporting options are as follows:

Small Blue Button CATEGORY – The reason clients need assistance. This shows the number of CGMA checks issued by the category of assistance

Small Blue Button CAUSE – The reasons clients do not have personal funds available to meet the current financial need

Small Blue Button DISBURSEMENT – Shows the breakdown between Loans, Personal Grants and SEG

Small Blue Button BRANCH – Shows the breakdown between Coast Guard clients and clients assisted from the other branches of the Armed Forces

Small Blue Button TYPE – Shows the breakdown of total assistance by client type

Small Blue Button RANK – Shows the breakdown of total assistance by pay grade/rank

Small Blue Button TYPE-LOAN – Shows the breakdown of total loans by client type

Small Blue Button TYPE-P.GRANT – Shows the breakdown of total personal grants by client type

Small Blue Button TYPE-SEG – Shows the breakdown of total SEG by client type

3. Restricted List

CGMA maintains a list of clients who are restricted from receiving assistance without approval by CGMA-HQ. The individuals on the Restricted List have defaulted on their CGMA loan(s) and have failed to respond to CGMA’s attempts

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to reestablish loan payments. Therefore, CGMA-HQ has declared their account uncollectible, added them to the CGMA Restricted List, and may have turned their account over to a collection agency.

Representatives are not authorized to provide assistance to any client on the Restricted List or otherwise restricted in CMP, without authorization from CGMA-HQ. If the client’s account is restricted contact CGMA-HQ.

Note: If CGMA-HQ cannot be contacted in time critical situations, Representatives may approve emergency assistance, as defined in paragraph 3-C-2, for clients on the restricted list, in extenuating circumstances for bona fide emergencies. This does not include "emergency in the mind of the client". If assistance is approved under these conditions, the check must be prepared offline (manually) and CGMA-HQ must be contacted as soon as possible.

See section 5-D for additional information concerning uncollectible loans and the CGMA Restricted List, including how and when clients are placed on the list and how they may be removed from the list.

4. Board of Control Minutes

The Minutes from the Board of Control meetings are the official records of the Board’s actions. Minutes for the past 12 months are available on the CGMA website www.cgmahq.org. The minutes of each Board meeting are posted upon approval by the Board at a subsequent monthly meeting. They contain information concerning Board activities, including cases reviewed by the Board, items under review, old and new business, policy and procedures changes, and other issues concerning CGMA. The minutes are a good barometer of action issues within CGMA and should be reviewed routinely by everyone associated with CGMA.

5. List of Representatives and Assistant Representatives

This report lists the CGMA Representative for each CGMA Location, along with any Assistant Representatives that may be designated.

Small Blue Button Representatives are to review this report upon receipt to verify its accuracy.

Small Blue Button Contact CGMA-HQ if changes are needed

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E. Credit Reports

Due to the financial nature of assistance provided by CGMA, there are times that CGMA must obtain information concerning CGMA clients from credit bureaus and other external sources. Because personal financial information is sensitive in nature, CGMA must ensure that only individuals with a need to know have access to the information. (See section 1-H for additional information concerning CGMA's confidentiality policies.)

The authorization for CGMA to obtain credit information is contained on the signed CGMA Application for Assistance (CGMA Form 5).

1. Purposes of Obtaining Credit Reports

CGMA may contact credit bureaus, and other sources, for the purposes of obtaining financial, address and telephone information concerning CGMA clients. This action may be taken:

a. When it is deemed necessary to process requests for financial assistance. The information obtained may be used to:

Small blue button Review and verify the financial data provided by the CGMA client at the time assistance is requested. (Misstatements on requests for assistance may be grounds for denial of assistance)

Small blue button Aid in the decision to approve or deny a request for financial assistance

b. When a client’s CGMA account becomes delinquent, the information obtained may be used to notify the client that their CGMA account is delinquent, attempt to arrange for repayment prior to sending their account to a collection agency, and update CGMA files.

2. Policy

The Executive Director, Director of Finance and Director of Administration have the authority to obtain credit data when deemed necessary.

3. Restrictions

Credit data will be provided to the entire Board of Control only when it is deemed necessary for the proper consideration of cases forwarded for their determination.

Specific credit data will not be provided to Representatives. When Representatives request credit data, the Executive Director, Director of Finance or Director of Administration will obtain the credit data. Summary information will

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be provided directly to the Representative, stating whether or not the data on the credit report and the client’s budget form are in consonance.

Except as previously noted, data obtained will not be shared with other people or organizations.

Clients who have been denied assistance based on information contained in credit reports obtained by CGMA may be given a copy of the report upon request.

No other use of the data is authorized.

4. Obtaining Credit Reports

Representatives must contact the CGMA-HQ Executive Director, Director of Administration or Director of Finance. (See paragraph 2-D-2 for CGMA-HQ contact information.) CGMA-HQ will provide summary information to the Representative.

CGMA-HQ will provide credit reports to the Mutual Assistance Committee or the Board of Control for cases forwarded to the Board for determination, when applicable.

The following information is necessary when requesting a credit report:

Small Blue Button Client’s Full Name

Small Blue Button Client’s Current Mailing Address

F. Additional Information

Questions, comments and recommendations concerning this chapter should be directed to the CGMA-HQ Executive Director, Director of Administration or Director of Finance. (See paragraph 2-D-2 for CGMA-HQ contact information.)